Management and Administration

While the board of directors governs a business association, the staff manages and administers it. This interplay requires a balanced partnership between volunteer leaders and the professional staff team. The board sets the strategic direction and policies of the organization, but it takes careful management to effectively implement the plan and deliver on the mission. Organized and transparent processes and procedures set expectations, minimize risk, allow for efficient use of resources, and enable progress toward goals. Effective management of volunteers and staff builds a positive and productive environment that allows the organization to perform to its optimal potential. The roles and responsibilities of both staff and volunteers must be clearly delineated and aligned to meet the organization’s objectives. Codes of conduct and ethics set the professional standards and expectations and provide a basis for addressing conflicts that arise within the organization. A resilient organization plans and prepares for crises and disruptions to business operations and integrates sustainability in all its facets. Associations must invest adequately in technology to maximize efficiencies within the organization, meet member needs and expectations, and communicate effectively with stakeholders.