Over the last few decades, digitalization has greatly improved communications and general efficiency for private and public sector stakeholders across the globe. Access to the internet, mobile phones, and innovative software has skyrocketed and drastically increased society’s capabilities and interconnectedness. The increased use of technological tools and platforms has boosted business, facilitated innovation, and also strengthened relationships among democratic and economic reformers.
The term “civic technology” is now often used to describe the ways in which Informational Communication Technologies (ICTs) enhance relationships between organizations, institutions, and citizens. The ICT umbrella is incredibly vast, and includes the transmission, storage, creation, sharing, and exchange of information. By making the transfer of information more accessible, business membership organizations can utilize ICTs to more effectively connect with members, conduct research, and communicate with external audiences.
As human relationships with technology evolve, it is critical that local private sector organizations can effectively leverage new civic technology tools in their work promoting democratic governance. For example, instant communication applications and polling tools can increase the capacity, efficiency, and growth capabilities of local private sector actors. Enhanced communication with members and local communities increases engagement and can help convey key messages to a target audience. Additionally, local business communities can grow their reputations (and ultimately, revenues) through the promotion of safe and effective data collection.
The benefits of using civic technology tools are numerous, but the risks associated with an organizational internet presence and storing information virtually must also be considered. In order to reap the benefits of technology, business organizations must also understand how to mitigate potential risks, such as infringement of data privacy and breaches in digital security. As cyber-attacks become more common, it is important that every democratic and economic reformer understands how to keep safe in the digital space. The dangers of these new technologies not only pose risks to individuals but can also inhibit democratic processes. A high number of NGOs and pro-democracy activists are among those impacted by spyware, and many humanitarian organizations have been subject to cyber-espionage operations, according to recent reports.
CIPE is committed to supporting private sector organizations as they seek to employ civic technology tools in an effective and secure manner. CIPE’s Technology for Democracy Online Course is designed to help local business communities, particularly business membership organizations, expand their knowledge on accessible and affordable civic technology tools, while also staying safe online. The course includes modules on: Polling and Surveying, Digital Security, Communication and Social Media, and Data Privacy. If you are interested in learning more about the course, please follow this link to the course website.
Published Date: August 31, 2022